The National Association for Environmental Management (NAEM) is the largest professional association for corporate environment, health and safety (EHS) and sustainability decision-makers. We are dedicated to empowering our members to advance environmental stewardship, create safe and healthy workplaces, and promote global sustainability.
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Key Practice Area -Safe & Healthy Workplaces - 2013 EHS Management Forum Track 4
Key Practice Area: Safe & Healthy Workplaces

2013 Forum - Culture & Engagement

Oct. 23-25, 2013

Cultural Change isn't achieved quickly or easily and for more complex organizations the challenge is magnified. EHS&S Managers are the primary agents charged with sustainable cultural transformation often with minimal staff and resources. This track will help you tackle this important challenge and provide methods to identify and engage EHS&S ambassadors.

If you're looking for new ideas to improve efficiency, manage risk or advance sustainability, you'll find inspiration through the interactive discussions and peer case studies the Forum delivers.


Download the “Culture & Engagement” presentations from NAEM's 2013 EHS Management Forum. This content is available to NAEM members only; you must be logged in as a member to view it. If you are not an NAEM member and wish to join the Association, please contact NAEM at


Identifying and Developing "Culture Change" Ambassadors for EHS&S Programs

Cultural Change isn't achieved quickly or easily and for more complex organizations the challenge is magnified. EHS&S Managers are the primary agents charged with sustainable cultural transformation often with minimal staff and resources. Employee Ambassadors build a community of excellence within a company's workforce and serve as trusted stewards and guardians of the EHS&S culture. EHS&S agents are responsible for identifying and developing these ambassadors in an effort to ensure cultural change is implemented and maintained. This session will help attendees tackle this important challenge and provide methods to identify and engage EHS&S ambassadors. Take part in a short Ambassador training camp and hear success stories from your peers on how they've created effective EHS&S culture change.

  • Kathryn Cooper, President & Chief Learning Officer; Sustainability Learning Center
  • Gretchen Digby, CSM, Director, Global Education Initiatives;Center for Energy Efficiency & Sustainability; Ingersoll-Rand Inc.
  • Susan Roche Hendrix, Health, Safety and Quality Management Systems Manager; Fujifilm Manufacturing USA Inc.

Moderator: Mark Fowler, Environmental Health Safety, Facilities Manager; Invivo

Embedding Sustainability Into Your Culture, Measuring Success

Building sustainability into an organizational culture is important to company business success but few companies understand where to start and how to embed this into employees' day-to-day jobs. Unlike other organizational initiatives, there are external factors that impact the way we address sustainability. Learn more about the growing need for this shift, the importance and the how-to's for embedding sustainability into your organization's culture. Attendees will also receive an effective tool for measuring their success and hear from a peer on how they are using this tool to drive continued culture change improvements.

  • Stephanie Bertels, Assistant Professor, Beedie School of Business; Simon Fraser University
  • James Gray-Donald, Vice President Sustainability; Bentall Kennedy LP
  • Jaime Solland, Advisor Corporate Responsibility; Cenovus Energy Inc.

Moderator: Roxanne Pettipas, Sustainable Development Team Lead; ConocoPhillips Canada

Strategies to Ensure Successful Merger or Acquisition

Through the tumultuous times during and after a merger or acquisition, EHS managers are challenged to keep current programs and practices on track while integrating programs across new business units and cultures. The session will provide insight into how your peers are meeting challenges head-on, including: integrating EHS standards and management systems, identifying and incorporating the "best" legacy practices and programs, blending two distinct cultures, and investigating and improving sites with poor compliance history. And did we mention that you have to do this while maintaining your "day job"? Time is of the essence and attendees will hear what it takes to get back to business quickly and determine signs of success.

  • Deb Geyer, Vice President, Environment Health and Safety; Stanley Black & Decker Inc.
  • Kent Hart, HSER Director, Due Diligence & Environmental Management; Honeywell International Inc.
  • Kimberly Jackson, EHS Director; Spectra Energy Corp.

Moderator: Kristin Meek, Senior Project Manager; AMEC Environment & Infrastructure

Building and Maintaining Talent: From Degree to VP

Few of today's leaders in EHS and Sustainability have degrees in Occupational Health & Safety (OHS) or Environmental Management (EM), largely because those degrees did not exist 15 or more years ago. Yet today, the market is hot with young talent in these disciplines. What are they learning in these degree programs? What are their expectations? How do you retain them and train them to become tomorrow's leaders? This session will examine ways EHS leaders are addressing new employee recruitment and retention. Attendees will have a better feeling for what is taught in undergraduate OHS and EM programs, what young professionals expect from employers today, and how to turn those young professionals into future leaders in our profession.

  • James Hannaford, 1st Class Cadet; Massachusetts Maritime Academy
  • Luis Sanchez, Ph.D., Vice President; Behavioral Science Technology Inc. (BST)
  • Sandra Stott, EH&S Program Development Manager, United Technologies Corp.
  • Dylan Travers, 1st Class Cadet; Massachusetts Maritime Academy
  • Vicky Will, Vice President, Power Environmental Services; Exelon Corp.

Moderator: Chris Milici, Director, EHS & Security; John Crane Group

From China to the Middle East to Latin America: Understanding Regional Business Norms and Cultures for EHS&S Success

Global companies have global EHS standards and practices that they want to implement consistently worldwide. But how do you find and build the EHS teams in countries and regions like China, India, the Middle East and South America to accomplish that goal? How important is it to be knowledgeable of cultural diversity and leverage it while still adhering to common standards? How do you create a collaborative environment rather than being the person from the home office? Hear from those with experience on tackling these challenges.

  • Mark Burley
  • Ann Condon, Director, Resource & Environmental Strategies; General Electric Co.
  • Helen Mei, Global EHS Leader; TE Connectivity Ltd.

Moderator: Mark Stoler, Director, EHS Management; AECOM Technology Corp.

Speaker Bios

Kathryn Cooper, President & Chief Learning Officer; Sustainability Learning Centre

Kathryn Cooper is the President and Chief Learning Officer at the Sustainability Learning Center, a training, networking and technology transfer hub designed to mobilize people and technology for sustainability in industrial, commercial and institutional sectors. Through The Centre's mission, Kathryn focuses on the development of practical “Sustainability Core Competencies” and Whole Employee Engagement for eco-efficiency, eco-effectiveness and eco-restorative practices and technologies.

Kathryn is a graduate of York University with a Master of Education on Sustainability and the Environment. She holds an MBA from Wilfrid Laurier University, and a Bachelor of Science from the University of Guelph. She is a member of the International Society of Sustainability Professionals, a Founding Member of Transition Erin, Chair of Guelph Environmental Leadership and its Net Zero City Change Lab, and an elected member of the Upper Grand District School Board and Member of the Upper Grand Learning Foundation.

Gretchen Digby, CSM, Director, Global Education Initiatives; Center for Energy Efficiency & Sustainability, Ingersoll Rand Co.

Gretchen Digby is the Director of Global Education & Engagement for the Center for Energy Efficiency & Sustainability at Ingersoll Rand. In this role, Digby has established world-class internal and external energy efficiency and sustainability training curriculum for the company's 47,000 employees and led global employee engagement activities to further integrate sustainability into the company culture. She also oversees the company's volunteer employee global Green Teams, an initiative that has aided reductions in the company's overall environmental footprint, improved overall employee engagement scores, and increased recognition in communities where they operate.

Ms. Digby joined Ingersoll Rand in 2001 as manager of safety and health engineering for the enterprise. She has managed the global EHS compliance audit program for more than 300 facilities. Prior to joining Ingersoll Rand, Ms. Digby worked for Capsule Environmental Engineering, where she developed Ingersoll Rand's corporate safety audit program. She began her career in manufacturing with Milliken & Company as Engineering Services Manager. Ms. Digby has been an active member of NAEM. She spoke at NAEM's 2012 EHS Management Forum and is currently a member of the 2013 EHS Management Forum Committee.

She holds a bachelor's degree in electrical engineering from North Carolina State University.

Susan Hendrix, Health, Safety and Quality Management Systems Manager; Fujifilm Manufacturing USA Inc.

Susan Hendrix is the Manager of Health, Safety and Quality Management Systems for Fujifilm Manufacturing USA, Inc., where she is responsible for the implementation, maintenance and continual improvement of an integrated environmental, safety, health and quality management system.

Ms. Hendrix has over 28 years of experience in a manufacturing environment and has been with Fujifilm since 1991. In 2009, Ms. Hendrix assumed responsibility for the Health and Safety department, and has led the efforts in improving the Safety Culture by leveraging her background in Quality Assurance which had a strong emphasis on problem solving and continual improvement. She helped develop and implement an improvement methodology which integrated Six Sigma, Lean, Kaizen and Fujifilm internal methods into an overall business improvement strategy, and developed and delivered training programs to help support this strategy.

She is an ASQ Certified Six Sigma Black Belt, ASQ Certified Quality Engineer and a PathWise Analytical Problem Solving Certified Trainer. She has a degree in Electronic Engineering from Piedmont Technical College and is working towards a degree in Organizational Management from Newberry College.

Stephanie Bertels, Assistant Professor, Beedie School of Business; Simon Fraser University

Stephanie Bertels is an Assistant Professor of Technology and Operations Management at Simon Fraser University's Beedie School of Business in Vancouver, Canada. Stephanie studies how organizations make the transition towards sustainability. She undertakes practitioner focused research on sustainable operations, embedding sustainability and sustainable innovation and teaches courses in Sustainable Innovation, Sustainable Operations and Managing for Sustainability in both the undergraduate and MBA programs.

Stephanie has an undergraduate degree in geological environmental engineering, a master's in petroleum engineering and a doctorate in business strategy and sustainability and has worked in industry as an environmental engineering consultant. Stephanie was the lead author of a systematic review on embedding sustainability for the Network for Business Sustainability and developed an embedding sustainability ‘wheel' tool that has been well received by industry.

Stephanie currently leads a major research study that brings together leading firms into an embedding sustainability working group to assess what they are doing to embed sustainability, what progress they are making and how to improve their performance.

James Gray-Donald, Vice President Sustainability; Bentall Kennedy LP

James is the Vice President, Sustainability at Bentall Kennedy. He helps develop and execute a North American framework for the integration of social and environmental considerations with long term decision making across the organization. This includes topics such as LEED certification, tenant engagement, energy efficiency campaigns, renewable energy, fair labour practices and community engagement. James is one of the conduits of sustainability thought leadership from other sectors such that the existing culture of responsible property investment within Bentall Kennedy continues to innovate and lead.

James brings a global perspective to the area of sustainability. He has worked in the Philippines at the International Rice Research Institute, conducted his masters research on solid waste management in Vietnam, and completed his doctoral research in the inner city of Lima, Peru. He was the Research Coordinator at the Centre for Sustainable Futures (University of Plymouth, U.K.) from 2005-2007 where he provided guidance and project management to 25+ professors and operations staff. Most recently he crafted and executed on a sustainability strategy as the Associate Vice President and Sustainability Leader of Sears Canada where, from 2008 to 2012, he was instrumental in increasing sales of eco-products by $260MM (a compounded annual growth rate >30%) and reducing electricity consumption per square foot by 21.3%.

Jamie Solland, Advisor Corporate Responsibility; Cenovus Energy Inc.

Jamie Solland is currently a Corporate Responsibility (CR) Advisor at Cenovus Energy, a Canadian oil company focused on in-situ oil sands operations. Cenovus is considered a global leader with respect to CR performance and has a proven track record of low-cost operations and implementing new ideas and approaches, safely and responsibly. In her current role Jamie works with groups across Cenovus to manage non-financial risk and actively enables the consistent application of the company's CR policy across the day-to-day operations of the business.

Jamie has been with Cenovus Energy, and its predecessor company Encana Corporation, since 2004. She brings a varied perspective to the area of CR. Before joining the corporate responsibility team in 2012, Jamie began her career in mineral land acquisitions and divestments. Jamie's skillset also includes significant experience in operations regulatory and environment, where she participated in EHSR and pipeline integrity audits as well as oversaw disturbance assessments for oil sands operations. Jamie also participated in a four month secondment to the United Way of Calgary in 2011.

Jamie holds a Bachelor of Commerce specializing in Petroleum Land Management from the University of Calgary and an MBA from Queen's University. She is an active community member volunteering her time at a variety of agencies around Calgary.

Deb Geyer, Vice President, Environment Health and Safety; Stanley Black & Decker Inc.

Deb Geyer is Vice President Environment Health & Safety for Stanley Black & Decker, an S&P 500 globally diversified provider of hand and power tools, mechanical and electronic security solutions, healthcare solutions, and products for industrial applications headquartered in New Britain, Connecticut. As global environmental champion she is responsible for providing strategic and technical oversight for all EHS due diligence on target acquisitions and their subsequent integration.

Ms. Geyer joined Stanley Black & Decker in 2000 and advanced to Vice President EHS in 2011. Her global role for the $10B company involves sustainability, product and EHS compliance, external disclosures, environmental liability management, EHS support for real estate and consolidation transactions, setting global EHS strategic direction and communicating results to senior leadership.

She graduated summa cum laude from Washington State University with a MS degree in Hydrogeology and from SUNY Geneseo with a BS degree in Geology.

Kent Hart, HSER Director, Due Diligence & Environmental Management; Honeywell International Inc.

Kent Hart is a member of Honeywell International Inc.'s Corporate Heath, Safety, Environment & Sustainability team as HSES Director, Due Diligence and Environmental Management. In this role, Kent supports the remedial due diligence aspects for M&A and real estate transactions and oversees development and deployment of processes to ensure appropriate integration of new acquisitions and transitions of business lines between facilities. He also provides leadership and strategic planning for environmental management on an enterprise-wide basis.

Kent joined Honeywell in 1998 and has held positions of increasing responsibility in health, safety and environment management. Prior to joining Honeywell, Kent was an Environmental Scientist for Franklin Associates, Limited and an Environmental Quality Manager for Boehringer Ingelheim Animal Health Inc. Kent holds a masters of business administration from the University of Kansas, as well as a Masters of Science with a concentration in Environmental Science from the University of Oklahoma and a Bachelors of Science with a concentration in Industrial Hygiene from Central Missouri State University. He is a Certified Hazardous Materials Manager (CHMM), a Project Management Professional (PMP) and a Certified Lean Expert.

Kimberly Jackson, EHS Director; Spectra Energy Corp.

Kimberly Jackson is the EHS Director for Spectra Energy, a FORTUNE 500 oil & gas pipeline and midstream company headquartered in Houston, Texas. Ms. Jackson has responsibility for providing strategic direction and oversight for Spectra's facilities in US Operations. Her responsibilities encompass day-to-day EHS compliance, EHS Management System conformance, as well as EHS integration of acquired assets.

Ms. Jackson's professional career began in the oil and petrochemical industry, with the last 24 years in the oil & gas industry at Spectra Energy where she has held various safety and environmental positions Corporate and Operations EHS. After years of EHS experience, Ms. Jackson's approach has been to evolve the culture while establishing conformance to a sound EHS Management System.

In addition to NAEM, she is an active member of the American Society of Safety Engineers (ASSE), National Safety Council (NSC), South Gas Association (SGA) and INGAA (Interstate Natural Gas Association of America).

She holds a bachelor's degree in Safety Engineering from Texas A&M University.

James Hannaford, 1st Class Cadet; Massachusetts Maritime Academy

James Hannaford is currently a senior at Massachusetts Maritime Academy where he majors in Marine Safety and Environmental Protection. While attending the Academy, he established the first student chapter of the National Association of Environmental Managers and has hosted a NAEM regional conference as part of NAEM's Emerging Leader Program. In addition, James has worked as the Northeast Region Environmental Intern for Exelon Power for the past two summers and as the Environmental and Safety Intern for Northeast Ship Repair. Finally, he is currently on track to graduate as the valedictorian of his class in June 2014 and wants to pursue a career as environmental specialist after graduation.

Luis Sanchez, Vice President; Behavioral Science Technology Inc. BST

Luis Sanchez excels at leading large scale culture change initiatives. He works with global clients to reshape their safety climates by designing effective behavior-based safety systems and leadership development processes based on their needs.

He specializes in designing, developing, implementing, and evaluating training interventions for individuals at every organizational level to support stronger safety performance and organizational functioning. A skilled and passionate educator, Luis teaches the foundational concepts of Behavior Accident Prevention Process' (BAPP') technology, as well as transformational leadership skills and safety best practices for leaders.

Luis is an experienced personnel coach who supports the development of safety leaders by teaching the application of transformational leadership behaviors in their daily work. He also has extensive experience implementing technical as well as professional and organizational development solutions, including competency performance processes.

Luis has led successful client transformations all around the world, in industries that include agriculture, automotive, chemicals, construction, consumer products, food and beverage, glass, industrial machinery, metals, petroleum, plastics, services, and utilities.

Prior to joining BST, Luis was an entrepreneur, establishing several profitable training organizations in Lain America. He has 12 years of experience in the automotive manufacturing industry, where he was a foundry plant manager, aid nine years of experience as a corporate performance improvement consultant, servicing several major manufacturing companies.

Luis earned a doctorate in mechanical engineering from MIT, a master's degree in heat transfer engineering from London University, and a bachelor's degree in energy engineering from Universidad Metropolitana in Mexico. He also completed the Advanced Management Program at Harvard University. He is fluent in English and Spanish.

Sandra Stott, EH&S Program Development Manager; United Technologies Corp.

Sandra Stott is an EH&S program development manager, working in the corporate EH&S office of United Technologies Corporation. One of her responsibilities is to manage UTC's EH&S Leadership Program, which was designed to recruit and develop high-potential early-career EH&S professionals for future leadership positions.

She transitioned from a UTC Information Technology career to the Environment, Health & Safety field in the early ‘90s. Since then, she has held various EH&S positions throughout the corporation – developing corporate standards, managing global manufacturing programs, performing due diligence, integrating factory and field service acquisitions, managing UTC's global regulatory compliance program and managing UTC's global audit program.

She has a B.S. in computer science and sociology from Trinity College in Hartford, Connecticut and an M.S. in environmental management and policy from Rensselaer Polytechnic Institute.

Dylan Travers, 1st Class Cadet; Massachusetts Maritime Academy

Dylan Travers is in his senior year at the Massachusetts Maritime Academy, and will be graduating in June of 2014 with a Bachelors of Science in Environmental Protection and Safety. In his junior year he became actively involved in the National Association of Environmental Managers student chapter on campus. At the event held on the MMA campus this past May, Dylan presented on his internship experiences, which have included working in the Public Health and Environmental Programs Department of Prestige Cruise Holdings in Miami, Florida as well as the Environmental Health Safety & Security Department of John Crane Inc. in Rhode Island. Dylan has been the Head Writing Tutor for the Academy's student tutoring program since his sophomore year. He intends to pursue a career in corporate Environmental Health and Safety upon graduation.

Vicky Will, Vice President, Power Environmental Services; Exelon Corp.

Vicky Will is Vice President, Power Environmental Services. Exelon Power manages, operates, and maintains Exelon Generation's fossil fuel, renewable (landfill gas, wind and solar) and hydroelectric fleet of generating assets in 16 states and Canada. Vicky leads development and implementation of strategies to achieve Power's environmental performance and growth objectives and FERC relicensing of Exelon Generation's hydroelectric generating assets.

Before joining Exelon, Vicky held several roles at Progress Energy, the most recent being Director of Environmental, Health and Safety Services for the Power Operations Group in Raleigh, NC. Previous roles include serving as director of Environmental Services and as the plant manager of the Cape Fear plant. Prior to working at Progress Energy, she held various positions of increasing responsibility in the chemical and pharmaceutical manufacturing industries.

Vicky serves on the Executive Committee and Board of Big Brothers Big Sisters of Southeastern Pennsylvania and is a volunteer in their Beyond Schools Walls program at Exelon Generation's headquarters in Kennett Square, as executive sponsor and as a Big. She has also served on the Board of Directors of Tyler Arboretum in Media, PA since 2009. Vicky is active in the Philadelphia Chapter of the American Associations of Blacks in Energy as a member and mentors Chapter scholarship students interested in careers in the environmental field.

Vicky graduated with a Bachelor's degree in chemistry from the University of Pittsburgh and a Master's degree in chemistry from Columbia University.

Mark Burley, Environmental, Regulatory and Land Manager; Exxon Mobil Corp.

Mark Burley is the Environment, Regulatory and Land Manager for the Golden Pass LNG Export Project at ExxonMobil Development Company. Mark began his career in 1986 where he first participated in ice island construction for arctic drilling. Since that time he has been an environmental engineer, supervisor and manager supporting production research, upstream production, downstream refining and Mark has over 15 years of experience supporting ExxonMobil's upstream projects around the globe. Mark has a degree in Chemical Engineering from the University of Alberta and is a member of the Association of Professional Engineers and Geoscientists of Alberta.

Ann Condon, Director, Resource & Environmental Strategies; General Electric Co.

Ann leads GE's efficiency, stewardship and product environmental compliance programs across GE's global supply chains. Her team works closely with GE's businesses on resource efficiency, product and chemical stewardship and life cycle management to achieve compliance, find competitive advantage and promote sustainable business growth. For ecomagination, her group provides regulatory and technical expertise, sets and monitors the ecomagination operating goals, and provides leadership on the policy and value chain aspects of GE's ecomagination growth strategy. The team also helps GE's operations improve the environmental efficiency of our facilities and services.

Ann developed and oversees GE's ethical supply chain program and directly leads the Environmental, Health and Safety (EHS) programs in Europe, Middle East, Africa and Russia-CIS. The ethical supply chain program touches thousands of suppliers every year, helping them meet GE's expectations on EHS, labor, human rights and security. Ann leads a number of strategic initiatives within GE, such as a 2012 project to develop a long term strategic plan for GE's EHS organization. A graduate of the University of Connecticut and George Washington University's National Law Center, Ann has been deeply involved in the strategy and evolution of GE's global EHS programs over the course of her career.

Helen Mei, Global Environmental Health and Safety Leader; TE Connectivity Ltd.

Helen Mei is Global Environmental Health and Safety (EHS) Leader for DataComm business unit of TE Connectivity (TE), the world's largest provider of connectivity solutions. She is responsible for establishment, implementation and oversight of EHS programs and management systems at her business unit operations globally. Prior to her global responsibility, Helen was the Asia Pacific EHS Leader for CIS business unit of TE.

Prior to joining TE, Helen served 6 years as China EHS Leader at General Electric (GE) where she led GE China EHS team to support GE business operations and took a leading role on GE's supplier EHS program. Helen also has 7+ years professional experiences in EHS consultation services.

She holds a Bachelor Degree from Shanghai University and a MBA from Shanghai Jiaotong University.

Thanks to our sponsors

The 2013 EHS Management Forum was presented with special support from our sponsors.

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